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  • How can I modify or cancel my order?
    If you need to modify or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we are unable to make any changes or cancellations. You may reach us through our Contact Us page or by emailing us at team.jtelegant@gmail.com. Please provide your order number and the details of your request so we can assist you promptly.
  • How can I sign up for JT-Just Skin's newsletter and receive special promotions?
    To sign up for our newsletter and receive special promotions, simply visit our website and Its will pop up on the homepage. You'll see a section where you can enter your email address and click "Submit." Once you've subscribed, you'll receive our latest news and exclusive promotions straight to your inbox. We promise not to spam you or share your personal information with third parties. Thank you for choosing JT-Just Skin as your go-to online Skincare store
  • When can I expect my order to arrive
    At JT-Just Skin, we strive to deliver your order as soon as possible. Once your order has been placed, please allow 1-2 business days for processing. After processing, the shipping time will depend on the shipping method you choose during checkout. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days. Please note that delivery times may vary based on your location and any unforeseen shipping delays. Once your order has shipped, you will receive a tracking number via email so you can keep an eye on your package's progress.
  • What shipping method is available at JT-Just Skin?
    At JT-Just Skin, we offer standard shipping through USPS. Customers can expect their orders to arrive within 3-5 business days after the order is processed. We also offer expedited shipping for an additional fee. Please note that shipping times may vary depending on location and shipping option selected. Customers will receive a tracking number via email once their order has been shipped
  • How do I find the ingredients to each product?
    At JT-Just Skin, we believe in complete transparency when it comes to our products and their ingredients. That's why we make it easy for you to find the ingredients to each product on our website. Simply click on the product you're interested in, and scroll down to the "Ingredients" section. Here, you'll find a complete list of all the ingredients used in the product, along with their purpose and source. We want you to feel confident in the products you're using, and knowing exactly what's in them is an important part of that.
  • How can I contact you when I have issues with my order?
    At JT-Just Skin, we strive to provide you with the best online shopping experience. If you encounter any issues with your order, please do not hesitate to contact us. You can reach us through our customer service hotline at +657-600-8067 or send us an email at team.jtelegant@gmail.com. Our customer service team is available to assist you from Monday to Friday, 9 am to 6 pm PST. We will do our best to respond to your queries as soon as possible and provide you with the necessary assistance to resolve any issues with your order.
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